COMPLAINTS or SUGGESTIONS

Users of Musei di Fiesole can file a formal complaint, including feedback regarding the failure to meet the commitments outlined in the Service Charter, or formulate proposals for the improvement of the organisation and delivery of services.

The complaint/suggestion must be submitted by completing the attached form.

The form needs to be filled out in its entirety, dated and signed and has to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or delivered in paper form to the Box Office of the Musei di Fiesole. The contact person for the procedure is the Director of Musei di Fiesole. The staff will respond to the complaint/suggestion within 30 days from the date of form completion. Should the complaint highlight an actual disservice, Musei di Fiesole commit to restoring the expected level of quality as soon as possible.

WEBSITE EVALUATION

It is possible to evaluate or make reports on problems encountered on the Musei di Fiesole website by writing to the following e-mail address:

Digital transition manager - This email address is being protected from spambots. You need JavaScript enabled to view it.

Details

Published: 21 December 2021